Refund Policy


You can return an item within 14 days of the purchase date.

Please e-mail with your order number and the reason for your return, and we will then give you instructions about how/where to return the item.

Unfortunately we cannot offer exchanges at the moment.


1. Our standard returns policy entitles you to a full refund of the purchase price of the item if you change your mind within 14 working days, minus the original cost of shipping which we paid to deliver the item to you. You are responsible for the costs incurred in returning the item to us.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in suitable packaging. Items that have been opened or damaged are exempt from being returned.  You are responsible for the package arriving safely without damage.

3. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

4. If you would like to return an item you have purchased, please contact us to let us know that you will be returning the item. 

5. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and we will credit your original method of payment within 7-10 working days.

6. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

7. If an item you purchased was purchased with a discount voucher or in a sale then we will only refund the amount that you paid for the item and not the current listing price.

8. If you refuse the delivery or if the item is returned to us from the courier, you are responsible for covering the return shipping fee of the original delivery.